By placing the order on our store, you accept our shipping/return policy.
We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.
To begin a return or any other query, Just contact me within:14 days of delivery
You must always consider using a trackable shipping service or purchasing shipping insurance. We do not provide a return label or pay for returns shipping.
Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.
We do not accept return, exchange, and refunds of the following items:

Custom or personalised orders
Digital downloads
Items on sale
Change of mind is not an acceptable reason for any claim of return, refund, or exchange.

All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.
For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted.
If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.
We offer free worldwide shipping with 2 to 3 business days for order processing. After the order dispatch, the estimated delivery time is 3-6 weeks depending on your country or region.

Crochet pattern Fox Foks and Julie (Ukrainian version pattern)

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