1. By placing the order on our store, you accept our shipping/return policy.

2. We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.

3. As these products are made to order and are handmade and on the list of items that cannot be resold for health/hygiene reasons – we do not accept returns or exchanges.

If you have any questions or concerns please email us at musedreads@gmail.com within 14 calendar days from the date package is delivered.

4. If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative musedreads@gmail.com. Unverified products will not be entertained with return, exchange or refund. Without verification, we can't resolve your issue. Claims filed after 14 calendar days time window will not be accepted.

5. While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.

6. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.

7. All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.

8. For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted

9. If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.

10. In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.

11. Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling the package becomes impossible.

12. We offer free worldwide shipping with 5 to 10 business days for order processing. After the order dispatch, the estimated delivery time is 12 to 30 business days depending on your country or region.

13. We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging.

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