1. By placing an order in our store, you accept our shipping/return policy.
2. We recommend that you read our refund policy carefully before making any claims. Make sure that any claims are made to the product to avoid dissatisfaction.
3.To initiate a refund or any other problem, please contact customer support at contact@inspireuplift.com within 5 calendar days from the date of delivery of the parcel.
4. Unused, unopened items can be returned within 5 calendar days from the date of delivery, the terms and conditions apply. Return delivery to Russia is carried out at the expense of the buyer. A refund is possible after the return of the goods. Provided that the product is not damaged.
5. If the product is defective/damaged or does not work, file a claim and ensure proper inspection as requested by the support representative. Unverified goods are not subject to return, exchange or refund. Without verification, we will not be able to solve your problem. Claims submitted after 5 calendar days will not be accepted.
6. We do not provide a return label and do not pay the shipping cost when returning.
7. Any item you return must be in its original condition and packaging. Items that have been modified by you in any way after receipt are non-refundable. Please save the return receipt and send us a photo of the package by email so that we can track the package.
8. Please pay attention to the correct size, color and other details when placing an order. Please double check the details before confirming the order to avoid any refund or exchange claims afterwards.
9. Parcels that have been rejected or refused delivery, left unattended or returned outside the established return process will not be accepted as a refund.
10. The recipient is responsible for all customs duties. Customs and duties are collected by the border authorities of your country, not by us. They are collected and stored with them and are non-refundable. We do not wish any inconvenience to our customers.
11. In case of undelivered or lost parcels, file a claim within 60 calendar days from the date of dispatch. Claims submitted after the deadline will not be accepted.
12. If you have not received your parcel and it is marked as delivered by courier, it will not be considered lost. Write a claim to the courier.
13. To avoid problems with delivery, please make sure that you provide your full address when placing an order. Items returned due to incomplete addresses are not refundable or credited to the store. 14. Cancellations/changes of the order are accepted within 60 minutes if the order has not been sent. Once your order is shipped from our warehouse and a tracking number is assigned to it, it will no longer be possible to cancel/receive the parcel.
15. A refund or store credit for the returned item will be made within 30 days of receiving the item at our return address.
16. Refunds for your items will be made using your original payment method. If you made an order via Paypal, the refund will be made only to your Paypal account, or if you made an order using a credit card, the refund will be made to the same credit card. Changes to account details will not be accepted for refund.
17. Any returned item that does not comply with our return policy or is not eligible for a refund or store credit will be discarded by us.
18. We offer free worldwide shipping within 1-5 business days for order processing. After sending your order, the estimated delivery time is from 20 to 40 working days, depending on your country or region. Delivery times may be extended due to quarantine and covid control measures in a particular country. And also on holidays. 19. We try to ensure the impeccable quality of both the product and the packaging. But considering that logistics companies are engaged in delivery, we cannot guarantee you a completely undamaged parcel. However, if the item is received in a damaged condition, please let us know so that we can make possible corrections
20. Customs duties and import taxes
Buyers are responsible for any customs duties and import taxes that may apply. The store is not responsible for delays caused by customs.

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