Question 1

What materials do you use for your toys?

Accepted Answer

All of our toys are made from high-quality, safe baby yarn, including hypoallergenic acrylic and organic cotton. We ensure that all materials are soft and safe for children.

Question 2

How long does it take to process an order?

Accepted Answer

Each item is handmade to order, so please allow 3-5 business days for processing before shipping.

Question 3

Do you offer customization options?

Accepted Answer

Yes! We can customize many of our products, such as adding a child's name or a quiet rattle inside the toy. Please contact us with your specific requests.

Question 4

What are the shipping times?

Accepted Answer

Domestic (Ukraine): 3-7 business days International: 10-21 business days Please note that these times are estimates and may vary due to postal delays or customs processing.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Please be aware that international shipping times may vary and customs fees may apply.

Question 6

Do you accept returns and exchanges?

Accepted Answer

Yes, we accept returns and exchanges. Please contact us within 14 days of delivery, and ship items back within 30 days. Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Question 7

What should I do if my item arrives damaged?

Accepted Answer

If your item arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly.

Question 8

How do I care for my knitted toys?

Accepted Answer

Most of our toys can be machine washed on a delicate cycle and should be dried in the open air. Ironing is not recommended. Please refer to the specific care instructions provided with each product.

Question 9

Can I track my order?

Accepted Answer

Yes, all shipments include tracking. You will receive a tracking number once your order has been shipped.

Question 10

How can I contact you if I have more questions?

Accepted Answer

You can contact us through Etsy’s messaging system. We are happy to answer any questions you may have!

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