Question 1

How do I initiate a return?

Accepted Answer

Contact our customer support within 14 days of receiving your order to start the return process.

Question 2

What items are eligible for return?

Accepted Answer

Unused items in their original condition with all tags and packaging intact are eligible. Personalized or customized items are exempt unless damaged or defective.

Question 3

How do I obtain a Return Authorization (RA) number?

Accepted Answer

Reach out to our customer support to obtain an RA number before sending the item back.

Question 4

Who covers the return shipping costs?

Accepted Answer

Customers are responsible for return shipping costs, unless the item is defective or damaged.

Question 5

How should I package the return item?

Accepted Answer

Securely package the item with the RA number clearly marked on the outside of the package.

Question 6

How long does it take to process a return?

Accepted Answer

Once we receive your return, refunds will be processed within 7 business days.

Question 7

How are refunds issued?

Accepted Answer

Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to a defective or damaged item.

Question 8

Do you offer exchanges?

Accepted Answer

We do not currently offer direct exchanges. Please follow the return process for the unwanted item and place a new order for the desired item.

Question 9

What should I do if I receive a damaged or defective item?

Accepted Answer

Contact us immediately with photos of the damaged or defective item and packaging.

Question 10

Can I cancel my order?

Accepted Answer

Yes, cancellation requests can be made within 24 hours of placing the order, but unfortunately, cancellations are not possible after the order has been shipped.

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