Question 1

1. Quels matériaux utilisez-vous pour vos bijoux et accessoires ?

Accepted Answer

Nous privilégions les matériaux durables comme les métaux recyclés, les fibres naturelles et les pierres précieuses responsables.

Question 2

2. How do I initiate a return or exchange?

Accepted Answer

To initiate a return, please contact our customer support team  We will provide you with instructions on how to return your item.

Question 3

3. Quelles actions menez-vous pour réduire votre impact environnemental ?

Accepted Answer

Currently we do not offer direct exchanges. If you need a different size or item, please return the original item following our return process and place a new order.

Question 4

4. Are there items that cannot be returned?

Accepted Answer

Yes, certain items, such as intimate wear, swimwear, and personalized/customized products, are not eligible for return due to hygiene and customization reasons. Please review our Return Policy for more details.

Question 5

5.  Fournissez-vous des emballages respectueux de l'environnement ?

Accepted Answer

Once your order is shipped  you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery.

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