Question 1

I love one of your hat but it is out of stock.

Accepted Answer

No problem. I’ll crochet a hat you love especially for you according to your wishes and measurements. Message me for discuss your order.

Question 2

What materials do you use?

Accepted Answer

I use only organic yarn. I respect my buyers and I offer them a high quality German or Turkish or Italian cotton yarn. Also some customers love hemp yarn. I think about a merino wool for my winter collection.

Question 3

Processing time

Accepted Answer

If a hat you want is on stock it will be shipped you the next day after you make a purchase. For customs I need 1-5 days.

Question 4

Delivery. Standard and Express delivery.

Accepted Answer

Shipping takes approximately 15-21 days for USA. And 8-15 days for Europe.

Question 5

Washing instructions

Accepted Answer

to keep your cap looking and fitting such as it arrives you - please follow the washing instructions ⤵ ⤵ ↪hand wash in cold or warm water (30°) using a powder or a baby soap ↪ squeeze excess of water by rolling it up then dry towel ↪ don’t wring it out! ! ! ! !  ↪ lay it flat or another dry towel or sweater rack to air dry

Question 6

I want a discount

Accepted Answer

Please use THANKYOU coupon buying 2 or more any items for getting -15% off

Question 7

My social account

Accepted Answer

https://www.instagram.com/ibtisama_kufis/

Question 8

My -15% coupon is not available

Accepted Answer

This coupon only for physical items not for digital.

Ibtisama

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