Question 1

How do I track my order?

Accepted Answer

Once your order is shipped, we'll provide a tracking number via email. You can use this number to track your package on our website or through the respective courier's tracking service.

Question 2

What is the return policy?

Accepted Answer

You can return unused items in their original packaging within 14 days of receiving your order. Contact our customer support for return approval and follow the provided instructions. Please note that return shipping costs are the responsibility of the customer.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. Delivery times vary by country, with estimates provided in our Delivery Policy. International customers are responsible for any customs fees or taxes applicable in their destination country.

Question 4

Are your fur ornaments real or faux?

Accepted Answer

Our collection features a mix of genuine leather and high-quality faux fur ornaments. Each product description clearly indicates whether it's crafted from real leather or faux fur. We are committed to providing transparency about the materials used in our items. Rest assured, all our fur products are crafted with the utmost attention to quality and ethical practices.

Question 5

Can I cancel or modify my order after placing it?

Accepted Answer

We process orders quickly to ensure prompt delivery. Contact our customer support immediately if you need to make changes. Once an order is shipped, modifications may not be possible.

Question 6

Are personalized items returnable?

Accepted Answer

Personalized or customized items are non-refundable unless there's a defect or error on our part. We recommend reviewing your customization details carefully before placing the order.

Question 7

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including major credit cards and secure online payment platforms. You can view the available options during the checkout process.

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