Delivery Policy:

Shipping Timelines:
- We strive to process and dispatch orders within 1 business day/s from the date of purchase.
- Estimated delivery times vary based on the destination and shipping method. Please refer to our shipping information for specifics.
Shipping Methods and Costs:
- We offer various shipping options to accommodate your preferences and urgency.
- Shipping costs are calculated based on weight, destination, and chosen shipping method.
International Shipments:
- For international orders, customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
- Delays due to customs processing are beyond our control and may impact delivery times.
Order Tracking:
- Upon shipment, customers will receive a tracking number to monitor the status of their order. Tracking may not be available for all shipping methods.
Damaged or Lost Shipments:
- In the unfortunate event of damaged or lost shipments, please contact our customer service within 3 days of receiving the order. We will work diligently to resolve the issue promptly.

Return Policy:

Eligibility for Returns:
- We accept returns within 7 days of the delivery date.
- Products must be unused, in their original condition, and packaging for eligibility for return or exchange.
Return Procedure:
- Contact our customer service team to initiate a return or exchange process. Please provide your order number and reason for the return.
- We may require photographic evidence of any damage or defects before approving a return.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure safe return delivery.
Refund Process:
- Refunds are issued to the original payment method within 1 business days after receiving and inspecting the returned product.
- Shipping costs (if applicable) are non-refundable.
Custom or Personalized Orders:
- Customized or personalized orders are non-returnable unless they arrive damaged or defective.

Hina Heritage Handicrafts

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