1) By placing the order on our store, you accept our shipping/return policy.

2) We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.

3) Refunds of money are possible subject to:

3.1) the goods were broken during transportation (it is necessary to remove the unpacking process entirely)

3.2) The wrong item was sent by seller's mistake.

4) Return of goods is possible:

4.1) at the expense of the buyer with the subsequent return of funds for the goods.

5) Change of mind is not an acceptable reason for any claim of return, refund, or exchange. Changes of opinion (cancellation) about the perfect purchase is possible only until the time of delivery of the purchase to the post office. Need to contact a seller.

6) While placing the order, customer accepts the details of item description. Please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.

7) All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable.

8) If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.

8.1) If the goods are returned to the seller with a mark of non-payment of taxes in the country of the buyer, then the seller has the right, at his discretion, to refund the cost of the goods. Postage costs are non-refundable.

9) In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for full refund or store credit. In this case, a refund is possible only for the goods after receiving the parcel back to the seller.

10) After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.

11) We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.

KseniaCeramicsStudio

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Mushroom mug, ceramic mug with amanita, handmade ceramics, tea cup, coffee mug 10 fl oz

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