1.By placing the order on our store, you accept our shipping/return policy.

2.We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.

3.Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at s.t.strap@gmail.com within 14 calendar days from the date package is delivered.

4.Un-Used, unopened items can be returned within 14 calendar days of delivery, conditions applies.

5.If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative. Unverified products will not be entertained with return, exchange or refund. Without verification, we can't resolve your issue. Claims filed after 14 calendar days time window will not be accepted.

6.You must always consider using a trackable shipping service or purchasing shipping insurance. We do not provide a return label or pay for returns shipping.

7. Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.

8.While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.

9.Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.

10.All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.

11.For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted

12.If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.

13.In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.

14.Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.

15.Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.

16.Refund to your products is provided on your original payment method. If you ordered through Payoneer, the refund will be issued to your Payoneer account only, or if you ordered through a credit card, the refund will be issued on the same credit card. Change of account details is not accepted for refund.

17.Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.

18. We offer free shipping worldwide. All my products are made according to your wishes and the sizes you need. Order processing and production takes an average of 5 - 9 days. Once your order has been shipped, the estimated delivery time is 15 to 30 business days depending on your country or region.

19.We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.

Cocoa canvas strap roll

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