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Multiple Choice

1. In ideal situations, the goal of communication is to:

	a.	reach mutual understanding.
	b.	give constructive criticism.
	c.	provide valuable feedback.
	d.	commend others.

ANSWER:

2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:

	a.	synergies.
	b.	interferences.
	c.	claims.
	d.	connotations.

ANSWER:

3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.

	a.	interference
	b.	synergy
	c.	chronemics
	d.	proxemics

ANSWER:

4. The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

	a.	decentralized communication network
	b.	formal communication network
	c.	grapevine communication network
	d.	routine communication network

ANSWER:

5. Which of the following is true of the formal communication network?

	a.	It cannot be depicted accurately by any graphic means.
	b.	It has a reputation for being speedy but inaccurate.
	c.	It is dictated by the managerial, technical, cultural, and structural environment of an organization.
	d.	It undergoes continual changes and does not parallel the organizational chart of an organization.

ANSWER:

6. Which of the following is a difference between the formal communication network and the informal communication network?

	a.	The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
	b.	The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
	c.	The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
	d.	The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.

ANSWER:

7. Which of the following is true of grapevine communication?

	a.	It has a reputation for being speedy but inaccurate.
	b.	It carries formal messages within an organization.
	c.	It passes a message through a linear channel.
	d.	It has a single, consistent source.

ANSWER:

8. Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However, this information has not been officially confirmed. In this scenario, the information is exchanged through _____.

	a.	formal communication
	b.	upward communication
	c.	external communication
	d.	grapevine communication

ANSWER:

9. _____ flows from supervisors to employees, from policy makers to operating personnel, or from top to bottom on the organization chart.

	a.	Upward communication
	b.	Horizontal communication
	c.	Downward communication
	d.	Lateral communication

ANSWER:

10. Which of the following is true of downward communication?

	a.	The process of creating progress reports is an example of downward communication.
	b.	Recording an employee's results and accomplishments involves downward communication.
	c.	Orientation to a company's rules and practices is an element of downward communication.
	d.	Problem solving and clarifications in organizations involve downward communication.

ANSWER:

11. Identify a true statement about downward communication.

	a.	It helps employees learn about the quality of their job performance.
	b.	It flows from the front lines of an organization to the top.
	c.	It is primarily feedback to requests and actions of supervisors.
	d.	It keeps management informed about the feelings of lower-level employees.

ANSWER:

About this item

Multiple Choice

1. In ideal situations, the goal of communication is to:

	a.	reach mutual understanding.
	b.	give constructive criticism.
	c.	provide valuable feedback.
	d.	commend others.

ANSWER:

2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:

	a.	synergies.
	b.	interferences.
	c.	claims.
	d.	connotations.

ANSWER:

3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.

	a.	interference
	b.	synergy
	c.	chronemics
	d.	proxemics

ANSWER:

4. The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

	a.	decentralized communication network
	b.	formal communication network
	c.	grapevine communication network
	d.	routine communication network

ANSWER:

5. Which of the following is true of the formal communication network?

	a.	It cannot be depicted accurately by any graphic means.
	b.	It has a reputation for being speedy but inaccurate.
	c.	It is dictated by the managerial, technical, cultural, and structural environment of an organization.
	d.	It undergoes continual changes and does not parallel the organizational chart of an organization.

ANSWER:

6. Which of the following is a difference between the formal communication network and the informal communication network?

	a.	The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
	b.	The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
	c.	The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
	d.	The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.

ANSWER:

7. Which of the following is true of grapevine communication?

	a.	It has a reputation for being speedy but inaccurate.
	b.	It carries formal messages within an organization.
	c.	It passes a message through a linear channel.
	d.	It has a single, consistent source.

ANSWER:

	a.	formal communication
	b.	upward communication
	c.	external communication
	d.	grapevine communication

ANSWER:

9. _____ flows from supervisors to employees, from policy makers to operating personnel, or from top to bottom on the organization chart.

	a.	Upward communication
	b.	Horizontal communication
	c.	Downward communication
	d.	Lateral communication

ANSWER:

10. Which of the following is true of downward communication?

	a.	The process of creating progress reports is an example of downward communication.
	b.	Recording an employee's results and accomplishments involves downward communication.
	c.	Orientation to a company's rules and practices is an element of downward communication.
	d.	Problem solving and clarifications in organizations involve downward communication.

ANSWER:

11. Identify a true statement about downward communication.

	a.	It helps employees learn about the quality of their job performance.
	b.	It flows from the front lines of an organization to the top.
	c.	It is primarily feedback to requests and actions of supervisors.
	d.	It keeps management informed about the feelings of lower-level employees.

ANSWER:

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About this item

Multiple Choice

1. In ideal situations, the goal of communication is to:

	a.	reach mutual understanding.
	b.	give constructive criticism.
	c.	provide valuable feedback.
	d.	commend others.

ANSWER:

2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:

	a.	synergies.
	b.	interferences.
	c.	claims.
	d.	connotations.

ANSWER:

3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.

	a.	interference
	b.	synergy
	c.	chronemics
	d.	proxemics

ANSWER:

4. The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

	a.	decentralized communication network
	b.	formal communication network
	c.	grapevine communication network
	d.	routine communication network

ANSWER:

5. Which of the following is true of the formal communication network?

	a.	It cannot be depicted accurately by any graphic means.
	b.	It has a reputation for being speedy but inaccurate.
	c.	It is dictated by the managerial, technical, cultural, and structural environment of an organization.
	d.	It undergoes continual changes and does not parallel the organizational chart of an organization.

ANSWER:

6. Which of the following is a difference between the formal communication network and the informal communication network?

	a.	The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
	b.	The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
	c.	The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
	d.	The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.

ANSWER:

7. Which of the following is true of grapevine communication?

	a.	It has a reputation for being speedy but inaccurate.
	b.	It carries formal messages within an organization.
	c.	It passes a message through a linear channel.
	d.	It has a single, consistent source.

ANSWER:

	a.	formal communication
	b.	upward communication
	c.	external communication
	d.	grapevine communication

ANSWER:

9. _____ flows from supervisors to employees, from policy makers to operating personnel, or from top to bottom on the organization chart.

	a.	Upward communication
	b.	Horizontal communication
	c.	Downward communication
	d.	Lateral communication

ANSWER:

10. Which of the following is true of downward communication?

	a.	The process of creating progress reports is an example of downward communication.
	b.	Recording an employee's results and accomplishments involves downward communication.
	c.	Orientation to a company's rules and practices is an element of downward communication.
	d.	Problem solving and clarifications in organizations involve downward communication.

ANSWER:

11. Identify a true statement about downward communication.

	a.	It helps employees learn about the quality of their job performance.
	b.	It flows from the front lines of an organization to the top.
	c.	It is primarily feedback to requests and actions of supervisors.
	d.	It keeps management informed about the feelings of lower-level employees.

ANSWER:

About this item

Multiple Choice

1. In ideal situations, the goal of communication is to:

	a.	reach mutual understanding.
	b.	give constructive criticism.
	c.	provide valuable feedback.
	d.	commend others.

ANSWER:

2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:

	a.	synergies.
	b.	interferences.
	c.	claims.
	d.	connotations.

ANSWER:

3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.

	a.	interference
	b.	synergy
	c.	chronemics
	d.	proxemics

ANSWER:

4. The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

	a.	decentralized communication network
	b.	formal communication network
	c.	grapevine communication network
	d.	routine communication network

ANSWER:

5. Which of the following is true of the formal communication network?

	a.	It cannot be depicted accurately by any graphic means.
	b.	It has a reputation for being speedy but inaccurate.
	c.	It is dictated by the managerial, technical, cultural, and structural environment of an organization.
	d.	It undergoes continual changes and does not parallel the organizational chart of an organization.

ANSWER:

6. Which of the following is a difference between the formal communication network and the informal communication network?

	a.	The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
	b.	The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
	c.	The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
	d.	The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.

ANSWER:

7. Which of the following is true of grapevine communication?

	a.	It has a reputation for being speedy but inaccurate.
	b.	It carries formal messages within an organization.
	c.	It passes a message through a linear channel.
	d.	It has a single, consistent source.

ANSWER:

	a.	formal communication
	b.	upward communication
	c.	external communication
	d.	grapevine communication

ANSWER:

9. _____ flows from supervisors to employees, from policy makers to operating personnel, or from top to bottom on the organization chart.

	a.	Upward communication
	b.	Horizontal communication
	c.	Downward communication
	d.	Lateral communication

ANSWER:

10. Which of the following is true of downward communication?

	a.	The process of creating progress reports is an example of downward communication.
	b.	Recording an employee's results and accomplishments involves downward communication.
	c.	Orientation to a company's rules and practices is an element of downward communication.
	d.	Problem solving and clarifications in organizations involve downward communication.

ANSWER:

11. Identify a true statement about downward communication.

	a.	It helps employees learn about the quality of their job performance.
	b.	It flows from the front lines of an organization to the top.
	c.	It is primarily feedback to requests and actions of supervisors.
	d.	It keeps management informed about the feelings of lower-level employees.

ANSWER:

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