Foundations of Operations Management Canadian 4th Edition By Ritzman - Test Bank

Foundations of Operations Management, 4e Cdn. (Ritzman)

Chapter 1:  Creating Customer Value

1.1  End-of-Chapter Problems

1) A process involves transforming inputs into outputs.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Process View

2) Inputs to a process can include human resources.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Process View

3) Processes of multiple firms can be linked together to form a chain reaction.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Introduction

4) Every process has a customer.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Process View

5) A nested process refers to a process within a process.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Process View

6) Operations management refers to the direction and control of inputs that transform processes into products and services.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Introduction

7) Relative to strategic decisions, tactical decisions are less structured and have longer-term consequences.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Customer Value and Competitive Priorities

8) The process of baking a doughnut at Tim Hortons is a manufacturing process.

Answer:  TRUE

Diff: 2      Type: TF

Reference:  Process View

9) Processes do not necessarily add value to every customer along the supply chains.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Process View

10) Many service operations have little outside customer contact.

Answer:  TRUE

Diff: 2      Type: TF

Reference:  Process View

11) As a percentage of total employment within the Canadian economy, jobs in the service sector have declined over the past 40 years.

Answer:  FALSE

Diff: 2      Type: TF

Reference:  Trends in Operations Management

12) Productivity is measured as input over output.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

13) Labour productivity is an index of the output per person or hours worked.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

14) As the value of output per work hour goes up, the nation's standard of living is lowered.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

15) Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

16) Today, most products are made of material and services from around the world.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

17) Many companies today compete on the basis of time.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

18) Today, many environmental issues are receiving more emphasis.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

19) Competitive priorities are the means by which operations implements the firm's corporate strategies.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Customer Value and Competitive Priorities

20) Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA) tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

21) On a per capita basis, as a nation Canada is one of lowest emitters of greenhouse gases in the world.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Trends in Operations Management

22) One effective global strategy is strategic alliances.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Customer Value and Competitive Priorities

23) One factor used to determine market segments is psychological factors.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Supply Chain View

24) The first step of needs assessment is market analysis.

Answer:  FALSE

Diff: 2      Type: TF

Reference:  Supply Chain View

25) Flexibility is a possible competitive priority.

Answer:  TRUE

Diff: 1      Type: TF

Reference:  Supply Chain View

26) Consistent quality is unimportant to today's consumers.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Supply Chain View

27) Delivery time should always be less than two days.

Answer:  FALSE

Diff: 1      Type: TF

Reference:  Customer Value and Competitive Priorities