Question 1

How long does delivery take?

Accepted Answer

We strive for swift delivery! Depending on your location, orders typically arrive within 15 Days after processing.

Question 2

Do you ship internationally?

Accepted Answer

Yes! We offer free worldwide shipping to bring joy to plush lovers everywhere.

Question 3

What shipping carriers do you use?

Accepted Answer

We partner with trusted carriers like DHL, FedEx, UPS, and USPS for efficient and reliable deliveries.

Question 4

Can I return an item if I'm not satisfied?

Accepted Answer

Absolutely! We provide free returns within 30 days of receiving your order. Contact our support team, and we'll guide you through the process.

Question 5

Do you offer personalized/customized plushies?

Accepted Answer

Yes, we do! Contact us to discuss creating a unique, personalized plush companion.

Question 6

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.

Question 7

What if my item arrives damaged or defective?

Accepted Answer

We're dedicated to quality! In the rare instance of a damaged or defective item, please reach out to our support team immediately for assistance.

Question 8

Can I change or cancel my order after it's been placed?

Accepted Answer

We process orders quickly, but if you need to make changes, please contact us immediately. We'll do our best to accommodate your request.

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