Communication Matters 2nd Edition By Kory Floyd - Test Bank

Chapter 1

Learning Objectives

·      List and summarize the needs communication helps us meet.

·      Define the components of communication.

·      Differentiate the action, interaction, and transaction models of communication.

·      List and summarize the important characteristics of communication.

·      Differentiate the five types of communication in which humans engage.

·      List and summarize common misconceptions about communication.

·      Explain communication competence.

·      Analyze a situation for appropriate and inappropriate communication and effective and ineffective communication.

·      List and summarize the five characteristics of competent communicators.

Questions

1.     Which term best describes the process by which signs, symbols, and behaviors are used to exchange information and create meaning?

a.     Interaction

b.     Communication

c.     Talking

d.     Feedback

Answer: b

Type of question: Knowledge

Page: 4

2.     Solitary confinement often results in the quickly deteriorating health of prisoners. Such punishment therefore deprives prisoners of which type of basic need?

a.     Physical

b.     Spiritual

c.     Relational

d.     Instrumental

Answer: a

Type of question: Comprehension

Page: 4

3.     Robert is recently homeless and is suffering from mental illness. As a result, he feels increasingly socially isolated. Although he used to be physically healthy, he is now sick quite often. Which aspect of Robert’s health is directly affected by his lack of contact with others?

a.     Relational

b.     Spiritual

c.     Instrumental

d.     Physical

Answer: d

Type of question: Application

Page: 4

4.     Which answer best describes the needs we look for in our interactions with others?

a.     Relational

b.     Spiritual

c.     Instrumental

d.     Physical

Answer: a

Type of question: Knowledge

Page: 5

5.     Which of the following is NOT a relational need?

a.     Affection