Complexity Leadership Nursing's Role in Health Care Delivery 3rd Edition Crowell Boynton Test Bank

Complexity Leadership Nursing’s Role in Health Care Delivery 3rd Edition Crowell Boynton Test Bank Chapter 1. The Complexity Leadership Model MULTIPLE CHOICE 1. The plan-do-study-act cycle begins with: a. three questions. b. four stages. ANS: A c. five agendas. d. two concepts. The plan-do-study-act (PDSA) cycle, a process improvement tool, starts with three questions: 1) What are we trying to accomplish?, 2) How will we know that a change is an improvement?, and 3) What changes can we make that will result in improvement? PTS: 1 DIF: Comprehension REF: THE PLAN DO STUDY ACT CYCLE 2. A staff nurse asks the nurse manager, What does the mnemonic FOCUS in FOCUS methodology stand for? The best response by the nurse manager is that it stands for: a. Focus, Organize, Clarify, Understand, Substantiate. b. Focus, Opportunity, Continuous, Utilize, Substantiate. c. Focus, Organize, Clarify, Understand, Solution. d. Focus, Opportunity, Continuous (process), Understand, Solution. ANS: C The FOCUS methodology uses a stepwise process for how to move through the improvement process. The five steps involved are 1) focus on an improvement idea, 2) organize a team that knows the work process, 3) clarifythe current process, 4) understand the degree of change needed, and 5) solution (select a solution for improvement). PTS: 1 DIF: Comprehension REF: THE FOCUS METHODOLOGY 3. The nurse manager recognizes that the goal of studying outcomes is to: a. determine staff needs. b. identify potential problems. ANS: B c. predict the quality of patient care. d. incorporate change in nursing practice. By studying outcomes, the nurse manager is able to identify potential areas of concern (problems). The outcomes can be short or long term and may lead to an investigation of the structure and process to determine any root causes for a negative outcome. PTS: 1 DIF: Application REF: GENERAL PRINCIPLES OF QUALITY IMPROVEMENT 4. An educator wants to determine if the nursing students know the work of W. Edwards Deming. Which statement by the students would indicate that the students know the focus of Demings work? a. Pioneer of the continuous quality improvement movement b. Quality expert known for his studies on surgical and ambulatory care c. Father of risk management d. Guru of the PDSA movement ANS: A W. Edwards Deming is one of the primary pioneers of the continuous quality improvement movement. Some of the contributions to the science of improvement made by Deming are appreciating a system, understanding variation, and applying knowledge and psychology. PTS: 1 DIF: Application REF: INTRODUCTION