MGMT Principles of Managements Canadian 3rd Edition by Williams - Test Bank

Chapter 1 Management

MULTICHOICE

1. What is the term for getting work done through others?

(A) management

(B) planning

(C) organizing

(D) strategizing

Answer : (A)

2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told

that her job was to deal with the employees to make sure they met the customers' mailing

specifications. She has not been instructed on how to run machines or in any other technical

area. What is her position?

(A) marketing

(B) relationship control

(C) management

(D) strategizing

Answer : (C)

3. A manager strives to accomplish tasks that help fulfill organizational objectives. What is

the manager trying to improve?

(A) organizational efficiency

(B) organizational effectiveness

(C) organizational functionality

(D) organizational productivity

Answer : (B)

4. The response to the 2016 Fort McMurray, Alberta wildfires was reportedly hampered by

incompatible radio systems between different agencies. Which concept would a manager

use to resolve this situation?(A) operations

(B) management

(C) effectiveness

(D) efficiency

Answer : (D)

5. What is the term for the accomplishment of tasks that help fulfill organizational

objectives?

(A) optimizing

(B) satisficing

(C) efficiency

(D) effectiveness

Answer : (D)

6. To achieve its goal of increased market share, a coffee and donut shop launched a

program in London, Ontario, that awards grade-school students a free donut for every "A"

on their report cards. What management function was used to create this program?

(A) controlling

(B) leading

(C) planning

(D) organizing

Answer : (C)

7. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its

chocolate bars were not suitable for the Indian markets because the candy became messy

from sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an

innovative strategy and developed Chocostick, a liquid chocolate that is now very popular.

Which management function did Nestlé use to solve its problem?

(A) planning

(B) controlling

(C) organizing