OPERATIONS MANAGEMENT 6Th Ed By STUART CHAMBERS - Test Bank

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the

question.

1) 1)

What is operations management?

A) What all managers do when they deal with day-to-day activities.

B) The activity of producing products and services.

C) The process of satisfying the needs of internal and external customers.

D) An organisational function which produces products and services.

Answer: B

Explanation: A)

B)

C)

D)

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2) 2)

Which of the following functions is not a core function of an organisation?

A) The marketing (including sales) function.

B) The operations function.

C) The accounting and finance function.

D) The product/service development function.

Answer: C

Explanation: A)

B)

C)

D)

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3) 3)

Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing 'pure' services?

A) Steel company B) Counsellor/therapist

C) A restaurant D) IT company

Answer: B

Explanation: A)

B)

C)

D)

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14) 4)

Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility?

A) A front office bank B) A carpenter

C) A family doctor D) A fast food restaurant

Answer: C

Explanation: A)

B)

C)

D)

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5) 5)

Transformation outputs can always be seen.

A) True B) False

Answer: B

Explanation: A)

B)

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6) 6)

Transformation outputs can always be conveniently stored.

A) True B) False

Answer: B

Explanation: A)

B)

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7) 7)

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. Flexibility is most closely matched to:

A) Variety B) Variation C) Volume D) Visibility

Answer: A

Explanation: A)

B)

C)

D)

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28) 8)

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. The demand pattern is most closely matched to:

A) Variation B) Visibility C) Volume D) Variety

Answer: A

Explanation: A)

B)

C)

D)

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9) 9)

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. Low unit costs are most closely matched to:

A) Variety B) Visibility C) Variation D) Volume

Answer: D

Explanation: A)

B)

C)

D)

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10) 10)

Efficient operations management is irreconcilable with environmental considerations.

A) True B) False

Answer: B

Explanation: A)

B)

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11) 11)

High-volume operations do not include:

A) A theme park B) Television manufacture

C) A taxi service D) A fast food restaurant

Answer: C

Explanation: A)

B)

C)

D)

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312) 12)

High-visibility operations do not include:

A) Internet retailer B) Retail banking

C) Coffee bar D) Clothes shop

Answer: A

Explanation: A)

B)

C)

D)

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13) 13)

Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety?

A) A fast food restaurant B) A bank front office

C) A carpenter D) A family doctor

Answer: A

Explanation: A)

B)

C)

D)

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14) 14)

Which of the following act