Practical Law Office Management 4th Edition by Donnes - Test Bank
1. A Gantt chart can be used when creating a plan to set begin
and end dates, and to create a timeline.
*a. True
b. False
2. The planning process should include only high-ranking
administrators.
a. True
*b. False
3. Staff manuals are needed more in larger law offices than
in smaller law offices.
a. True
*b. False
4. Staff manuals are out of reach of most paralegals to
develop.
a. True
*b. False
5. Total quality management insists that every person in the
firm must take pride in his or her work.
*a. True
b. False
6. Total quality management stresses the philosophy of “we”
versus “they.”
a. True
*b. False
7. A personnel handbook establishes formal policies on
personnel-related matters.
*a. True
b. False
8. In an employment-at-will situation, an employer and
employee can freely enter into an employment relationship that either party has
the right to sever, generally at any time, without reason.
*a. True
b. False
9. The Fair Labor Standards Act states that any exempt
employee working more than 40 hours a week is entitled to overtime pay.
a. True
*b. False
10. It is the job of the attorneys and law firm management to
define the law firm’s practice and client base.
*a. True
b. False
11. Total quality management principles state that defining
“quality service” is based on management’s perception.
a. True
*b. False
12. Leadership is the act of motivating or causing others to
perform and achieve objectives.
*a. True
b. False
13. Organizing is the process of arranging people and physical
resources to carry out plans and accomplish objectives. This is typically done
by setting policies and creating effective systems.
*a. True
b. False
14. Workplace violence is not a credible threat in the legal
industry.
a. True
*b. False
15. The purpose of a disaster recovery plan is to plan and
prepare how to rebuild and recover from a total disaster.
*a. True
b. False
16. Technology has had little effect on how legal professionals
practice law.
a. True
*b. False
17. Litigation support software tracks, organizes, and manages
appointments and deadlines.
a. True
*b. False
18. Management decisions regarding how a law office operates its
office (nonlegal functions) are called ____________.
a. case management
*b. administrative management
c. practice management
d. personnel management
e. none of the above
19. Total quality management is based on
knowing the needs of ____________________.
a. staff members
b. the law office
*c. each client.
d. the administrators
e. all of the above
20. The focus of total quality
management is for the business to compete on _________________.
a. price
b. convenience
c. features
*d. quality
e. all of the above
21. What statement is associated with
total quality management?
a. Management has a duty to ensure that
the law offices focus on quality.
b. Quality services involve only the
attorneys.
c. Quality is based on the firm’s
perception.
d. The law office should focus on
constant improvement.
*e. a and d
22. For a total quality management
program to be effective, the firm must be willing to ____________.
*a. listen to clients and make necessary
changes to meet changing client needs
b. talk to the clients and tell them what
services they need
c. talk to the clients and tell them what
services the firm is going to provide
d. a and b
e. none of the above
23. According to the total quality management philosophy, quality
service depends on _______________.
a. each individual in the firm
b. the team
c. the organization’s end performance
d. a and c
*e. all of the above
24. According to the total quality management philosophy, who shares
in the financial or other types of benefits the firm receives?
*a. everyone in the firm
b. management
c. partners
d. attorneys and paralegals
e. none of the above
25. Financial management of a law firm
includes ________________.
a. budgeting
b. timekeeping and billing
c. purchasing
d. tracking firm assets
*e. all of the above
26. The process of educating consumers about the legal services a law
office provides is called _____________.
a. controlling
b. leadership
c. organization
d. planning
*e. marketing
27. The goal of a law office staff manual is to _______________.
a. increase productivity
b. increase bureaucracy
c. ensure that high-quality work is done
every time
d. save time
*e. a, c, and d
28. Staff manuals are particularly useful at helping
_____________________ get accustomed to the policies of the law office.
a. paralegals
*b. new employees
c. clerks
d. legal secretaries
e. partners
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