Question 1

Why has my order been canceled?

Accepted Answer

We usually only cancel orders if you have asked us to cancel. Please accept our apologies if your order was canceled due to a problem on our part. We will always offer an alternative product and process your full return as quickly as possible.

Question 2

My order is not being tracked!

Accepted Answer

Custom Fake Nails by Kira B is not responsible for: for the integrity of the packaging during delivery for customs delays  The Custom Fake Nails by Kira B store does its best to ensure that you receive your order safe and sound and receive it as quickly as possible!  Also regarding tracking information Custom Fake Nails by Kira B store is located in the same information space as the client  There are also cases that neither the client nor the Custom Fake Nails by Kira B store have any information about the package, but the delivered mail where the client lives can deliver the order to the client at any time

Question 3

How do I cancel my order?

Accepted Answer

Very little time passes between the time you place an order and when we start processing it. If you contact us immediately after placing an order in the store's chat (in the lower right corner), in my IG @kira_nails_51, providing screenshots or order number (or your data), we can cancel your order before it is processed. Otherwise, if your order has already been sent, unfortunately it is no longer

Question 4

How to order a gift for a friend?

Accepted Answer

My recommendation Order 20 nails per set, it contains all sizes to make your ordering easier  l can also draw a design individually If you have any questions, write to me WA +79992702785 IG @kira_nails_51

Question 5

What will I receive when placing an order?

Accepted Answer

glue buff nail file orange stick degreasing wipes instructions in a language convenient for you

Question 6

How to place an order according to your design, length and shape?

Accepted Answer

Contact me quickly in any way convenient for you to clarify the cost of your individual order send design describe what you want to see on your nails choose length and shape and I will clarify the cost for you in IG @kira_nails_51 WA +79992702785 or in the store chat (in the lower right corner)

Question 7

My order has arrived but it's not as I expected. What can I do?

Accepted Answer

In order to avoid such situations, you will receive a video report about your order before sending your order! why is this done? The video report shows you what to expect upon receipt! This is done to avoid such situations!

Question 8

Can I return or exchange an item?

Accepted Answer

Please read our return and exchange policy If you have any questions, be sure to let me know!

Question 9

Can I alter my order?

Accepted Answer

You can change your order if it only concerns color changes or the addition of a picture, choice of form! You cannot change the length, since you buy a certain length in a certain order parameter! Unfortunately, we cannot change your order once we have started processing it. If you need to order a larger quantity or additional product, please place a new order online.

Question 10

How long will it take for my order to be delivered?

Accepted Answer

The delivery of your order includes the waiting time for ordering (packaging) and the distance of your country  average value from 15 to 35 days  if you have not received your order within 90 days You will automatically receive a refund

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