Return and Refund Policy:

1. Order Cancellation:

Regrettably, you cannot initiate an order cancellation from your end. After placing your order, there is a 6-hour window within which you can contact us and request an order cancellation. Once this time frame has passed, your order will proceed to the production phase, and it won't be feasible to cancel it.

2. Return & Refund Policy:

At Dewell Store, we genuinely value your satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as straightforward as possible.

Important Note: Due to the personalized nature of our products, we are unable to accept returns for these items

By placing an order, you confirm that you have read, understood, and accepted the following policies.

We are happy to replace items if:

The item(s) is defective, damaged, or missing.
The quality of the item is below standard.
The final product differs from the product presented on the site.

We do not accept refunds and returns if:

The item(s) has been used or damaged.
Clearance and Final sale items.

3. Order Missing or Not Delivered:

If your item has not arrived within 20 business days after ordering, please reach out to us via messages for a free replacement order or a full refund of your purchase. Please note that this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and any missed parcel deliveries.

Dewell Gift Shop

Shop Bio

Featured Products

Personalized Dog Poster, Dog Memorial Poster, Dog Loss Gift, Cat Loss Gift, Pet Loss Gift

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All Products

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Frequently Asked Questions