Question 1

PROCESSING TIME:

Accepted Answer

Processing time is 1-3 business days.

Question 2

GIFT WRAPPING:

Accepted Answer

I can suggest you a gift wrapping and a greeting postcard (both it is $3), Please write me about it.

Question 3

SHIPPING TIME:

Accepted Answer

Shipping time USA - 2-6 weeks, Canada - 3-8 weeks, Europe - 2-4 weeks, Asia - 3-8 weeks.

Question 4

CAN I CHOOSE THE PERSONALIZATION?

Accepted Answer

Yes, you can! Please write me about it.

Question 5

WHAT MATERIALS DO YOU USE?

Accepted Answer

I use high-quality yarn of Turkish production. Plush yarn is 100% micropolyester, and I also use children's yarn - wool/ bamboo and cotton/acrylic yarn.

Question 6

TIME OF SHIPMENT BEFORE HOLIDAYS:

Accepted Answer

I do not accept claims for delivery if less than 60 days have passed since the parcel was sent! In the period before the holidays, there may be delays in delivery. Post offices are very busy in the period before Christmas. After November 25, I do not guarantee the delivery of parcels before Christmas. If the parcel is delivered to your post office, and you do not pick it up, the parcel will be sent back to the sender, and 75% of the total order value will be refunded to you after the sender receives his parcel. Please, let's respect each other, please take your parcels.

Question 7

CUSTOMS FEES AND TAXES:

Accepted Answer

Please keep in mind that some countries charge customs duties and taxes on parcels that arrive in your country. This data is withheld by your government and does not relate to your purchase from me.

Question 8

CARE INSTRUCTIONS:

Accepted Answer

Plush toys and some car charms - hand wash in cool water (30°C) with a mild baby detergent. Do not squeeze or twist the toy. Dry on a horizontal surface, do not hang. Knitted toys should not be dried near heating devices. Toys made of wool can not be washed, since there is a tinting on the face of the toy. Baby booties to wash - Hand wash in cool water (30 °C) with a mild baby detergent. Do not squeeze or twist the booties. Dry on a horizontal surface, do not hang.

Question 9

RETURNS

Accepted Answer

My store accepts refunds according to the Shipping And Return Policy. My store makes a refund if the physical item has not yet been sent to you. I will be able to make a refund after you send me the toy back. But now it is physically impossible to send a parcel from the USA to Russia.

KnittedToysKsu

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