By placing an order, you agree to our shipping and return policies. Please read carefully before filing any claims to avoid dissatisfaction.

🚚 Delivery

Processing Time: Orders are processed within 1–3 business days.
Shipping Time: Estimated delivery is 5–10 business days, depending on your region.
Worldwide Shipping: Free standard shipping is available worldwide.
Multiple Packages: Orders may be shipped in separate packages; tracking details will be provided for each.
Customs & Duties: To help minimize these charges, we may declare a lower product value on the shipping label whenever possible. However, we cannot guarantee that all fees will be avoided, as this depends on local customs regulations.
Lost or Undelivered Packages: Claims must be made within 60 days of dispatch. If a package is marked delivered, please contact the courier first.
Address Accuracy: Ensure your shipping address is complete and correct. Orders returned due to an incorrect address are non-refundable.

🔄 Returns & Refunds

Return Window: Contact us within 14 days of delivery to request a return or inquiry.
Approval Required: Returns are only accepted after customer support approval.
Eligible Items: Only unused, unopened items in original packaging are eligible, with conditions applied.
Ineligible Items:
- Handmade items
- Beauty & personal care products
- Jewelry & intimate apparel
- Eyewear
- Print-on-demand or custom items
- Items purchased with gift cards/store credit
Defective/Damaged Items: Must be reported immediately with proof (photos/videos). Claims without verification or filed after 14 days will not be accepted.
Return Shipping: Customers are responsible for return shipping costs. Use a trackable shipping service and email us the receipt and tracking details.
Altered Items: Products modified or altered after receipt are not eligible for return.
Refunds: Refunds or store credits will be processed within 30 days of receiving and verifying the return. Refunds are issued to the original payment method.
Non-Compliance: Items returned outside policy or ineligible will be discarded.

❗ Important Notes

Double-check size, color, and details before placing your order. Change of mind is not a valid reason for returns or exchanges.
Packages refused, abandoned, or returned outside the approved process will not be accepted.
We strive for secure packaging, but we cannot guarantee damage-free delivery. Damaged items must be reported immediately.
Cancellations/Changes: Orders can be canceled or changed within 60 minutes before shipping.

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