Successful Nurse Communication By Boynton -Test Bank
Chapter 1: Communication and Behavior
MULTIPLE CHOICE
1. Communicating the right information to the right people at the right time in the right way:
|
A. |
Is an essential part of the nurse’s mission to assess, plan, implement, and document care |
|
B. |
Is a requirement for collaborating with nurse colleagues and all other members of the healthcare team |
|
C. |
Can make the difference between life and death for patients |
|
D. |
All of the above |
ANS: D PTS: 1 REF: Page: 2
TOP: Importance of effective communication in nursing
2. Each of the following is an example of successful nurse communication EXCEPT:
|
A. |
The Intensive Care Unit (ICU) nurse sharing her concerns with the physician about a patient’s anxious spouse |
|
B. |
The graduate nurse telling his supervisor that he is not comfortable using the IV pump and would like additional training |
|
C. |
The medical-surgical nurse offering to work an extra shift even though she feels emotionally and physically exhausted |
|
D. |
The nursing student asking her instructor to clarify her clinical assignment |
ANS: C PTS: 1 REF: Page: 3
TOP: A vision of successful nurse communication
3. Developing behaviors associated with effective communication requires:
|
A. |
Self-reflection, personal growth, and social learning |
|
B. |
Self-reflection, social learning, and avoidance of conflict |
|
C. |
Social learning, manual dexterity, and personal growth |
|
D. |
None of the above |
ANS: A PTS: 1 REF: Page: 4
TOP: A behavioral approach to communication
4. Providing patient-centered care “with sensitivity and respect for the diversity of human experience” is a competency promoted by the Quality and Safety Education for Nurses (QSEN) Institute that overlaps with which of the following communication and behavioral skills that nurses must develop?
|
A. |
Awareness of others |
|
B. |
Asking questions respectfully |
|
C. |
Understanding patient preferences |
|
D. |
All of the above |
ANS: D PTS: 1 REF: Page: 4
TOP: A behavioral approach to communication
5. Individuals with an aggressive style of communication demonstrate which of the following characteristics of behavior?
|
A. |
Frequently interrupt others, discount others’ perspectives, and fidget |
|
B. |
Throw objects, invade the personal space of others, and use humiliating language |
|
C. |
Speak in an angry tone, gossip about others behind their backs, and discount others’ perspectives |
|
D. |
Exclude others from group activities, frequently interrupt others, and invade the personal space of others |
ANS: B PTS: 1 REF: Page: 7
TOP: Communication styles and types
6. Individuals who practice a passive style of communication:
A.
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