Technical Communication 12th Edition By Markel - Test Bank

. What is a technical communicator?

2. Chapter 1 lists a variety of examples of workplace communication. Name four of them.

3. Chapter 1 lists six defining characteristics of technical communication. One

characteristic is that technical communication addresses particular readers. What are

three other characteristics mentioned in the chapter?

4. Chapter 1 lists nine measures of excellence in technical communication. For example,

excellent technical communication is honest. What are three other measures of

excellence?

5. Chapter 1 cites three reasons for ensuring that technical communication is honest. The

first is that being honest is the right thing to do. What is one other reason?

6. As used in Chapter 1, what does usability mean?

7. As used in Chapter 1, what does clarity mean?

8. One basic purpose of design features is to create a positive impression with a document.

What is one other purpose mentioned in Chapter 1?

9. How does emotional intelligence relate to being a successful communicator in the

workplace?

10. Why is the ability to prioritize and respond quickly more valuable in the contemporary

workplace than ever before?

11. Companies hiring technical professionals such as engineers, scientists, and programmers

focus primarily on the technical abilities of the candidates they consider for

employment.

A) True

B) False

Page 112. An effective technical document must be both concise and comprehensive.

A) True

B) False

13. Most technical documents are produced by professional technical communicators

working alone.

A) True

B) False

14. Technical communication primarily involves those whose main job is to produce

documentation such as reports and manuals.

A) True

B) False

15. Chapter 1 identifies correctness as a characteristic of good technical communication. In

this context, correctness refers to the proper use of grammar and punctuation to

accurately convey the intended meaning.

A) True

B) False

16. Accessibility is a measure of how easily a document can be downloaded.

A) True

B) False

17. Social-media posts such as tweets can be examples of technical documents.

A) True

B) False

18. When you are communicating technical information on the job, your audience tends to

be the same every time.

A) True

B) False

19. Generosity and honesty are characteristics of effective technical communicators.

A) True

B) False

Page 220. Technical communication involves knowing where to find trustworthy information.

A) True

B) False

21. According to Chapter 1, most technical communication has six characteristics. One

characteristic is that technical communication helps readers solve problems. Which of

the following is another characteristic of technical communication?

A) Technical communication reflects an organization's goals and culture.

B) Technical communication uses technical vocabulary as often as possible.

C) Technical communication strives to both entertain and educate readers.

D) Technical communication is most often aimed at a general audience rather than at a

particular audience.

22. Chapter 1 states that effective technical communication is honest. The chapter then

presents three reasons it is important to be honest when communicating. Which of the

following is NOT one of the reasons listed in Chapter 1?

A) It's the right thing to do.

B) If readers bring your dishonesty to the attention of your supervisor, your career

may suffer.

C) D) Readers can get hurt if you are dishonest.

You and your organization could face serious legal charges if you are dishonest.

23. Chapter 1 states that technical communicators use design to increase readability and

make their documents more effective. Which of the following is an example of a design

feature?

A) easy-to-understand vocabulary

B) typography

C) definitions of key terms

D) effective topic sentences

24. You are in charge of creating a podcast of an interview with the CEO of your company.

The audio file will be posted on the company's website. You decide to make a transcript

available so that audience members with hearing impairments will be able to read the

interview. Which measure of excellence in technical communication does this decision

reflect?

A) accuracy

B) accessibility

C) usability

D) clarity