Technical Communications Seventh Canadian Edition by John M. Lannon - Test Bank

1) Currently, technical communicators

a. never get involved in developing products for their employers or clients

b. occasionally participate in product development

c. are involved only in writing user guides for products

d. increasingly are involved in the planning, design, test, sales, and service phases of the product development process

Answer: d

Diff: 1

Type: MC

Page Reference: 16

Topic: PRODUCT DEVELOPMENT

LO: understand why technical writers need an expanded tool box

2) "Big Data" is defined as

a. the avalanche of data and data sources now available because of new technology

b. data that's difficult to comprehend

c. the most important pieces of information to consider when making decisions

d. data that involves very large numbers

Answer: a

Diff: 1

Type: MC

Page Reference: 12

Topic: THE ADVENT OF BIG DATA

LO: understand the challenges faced by technical writers

3) These days, technical communicators    

a. increasingly specialize in different formats and types of content

b. are becoming generalists who require design skills and multimedia, not just writing

c. spending more time on video than on print formats

d. are limited to research and writing of reports, manual, and proposals

Answer: b

Diff: 3

Type: MC

Page Reference: 15

Topic: THE TECHCOMM GENERALIST

LO: understand why technical writers need an expanded tool box

4) Technical documents focus on

a. the writer's need for self-expression.

b. logical explanations of the presented data.

c. the document's appearance, especially its professional format and graphics.

d. the reader's information needs and decision-making challenges.

Answer: d

Diff: 3

Type: MC

Page Reference: 2

Topic: TECHNICAL WRITING SERVES PRACTICAL NEEDS

LO: appreciate the nature, purpose, and range of technical writing

5) E-learning is a rapidly growing industry because   

a. e-learning is cost effective

b. more and more people are turning to portable devices

c. changing work roles require constant knowledge and skill development

d. a, b, and c are all true

Answer: d

Diff: 3

Type: MC

Page Reference: 15

Topic: E-LEARNING

LO: appreciate the nature, purpose, and range of technical writing

6) In Chapter 1, "structured documents" are defined as documents that use 

a. defined organizational patterns for each type of document

b. a minimum of three levels of topic headings

c. embedded coding or markup to provide structural meaning to a defined organizational structure

d. standard headings such as "Introduction," "Discussion," and "Conclusion"

Answer: c

Diff: 3

Type: MC

Page Reference: 15

Topic: STRUCTURED DOCUMENTS

LO: understand why technical writers need an expanded tool box