Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Digital Book Download - PDF

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Digital Book Download - PDF

Unlock the secrets of exceptional hospitality with the must-read national bestseller that's revolutionizing the industry and captivating readers across all sectors.

Highlighted as a JP Morgan NextList Pick and showcased in FX's The Bear and Showtime's Billions, this captivating narrative dives into the remarkable journey of Will Guidara, who at the age of twenty-six, took the reins of Eleven Madison Park, a struggling two-star brasserie that had yet to fulfill its grand potential. Fast forward eleven years, and EMP soared to the pinnacle of success, being crowned the best restaurant in the world.

How did Guidara orchestrate such a remarkable transformation? Through a radical reinvention strategy and a harmonious partnership between the kitchen and the dining room, all underpinned by unforgettable, personalized hospitality experiences. From enchanting a family with a magical sledding trip to Central Park after their meal to creating a tropical oasis in a private dining room for a couple whose vacation was abruptly cancelled, Guidara's commitment to exceptional hospitality extended beyond the dining experience to his own team, fostering a culture of intentionality in delivering feedback and navigating business challenges with generosity.

Today, the ethos of extraordinary hospitality extends far beyond the confines of restaurants. Every business has the opportunity to embrace hospitality as a core value, transforming ordinary transactions into memorable experiences. Through captivating anecdotes from Guidara's journey, featuring appearances by industry luminaries such as Daniel Boulud and Danny Meyer, readers are encouraged to discover the magic within their own endeavors, fostering meaningful connections with colleagues and customers alike.

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• ISBN-10 ‏ : ‎ 0593418573 - ISBN-13 ‏ : ‎ 978-0593418574