1. If you have any questions about the item or order, please contact the designer via message.

2. Placing the order on our store, you accept our shipping/return policy.

3. We suggest you to read our Return Policies carefully before filing any claim.

4. Make sure that the product is eligible for any claim to avoid any dissatisfaction.

5. If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund process.

6. I don't accept exchanges. Please contact me if you have any problems with your order.

7. Refund requests should be made within 3 days after receiving the order. Upon receipt of the order, if the product has damaged immediately inform us and provide a photo of the damage to the product within 3 calendar days.

8. Un-Used, unopened items can be returned within 3 calendar days of delivery, conditions applies.

9. You must always consider using a trackable shipping service or purchasing shipping insurance.

10. Buyers are responsible for return shipping costs. We do not provide a return label or pay for returns shipping.

11. Once the designer receives a request, they will contact the customer within 2 working days.
Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer to notify them. Please also attach the name of the courier and the tracking number.

12. Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.

13. While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.

14. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.

15. All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.

16. For undelivered or lost packages, please file a claim within 30 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted

17. If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.

18. In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.

19. Cancellations/changes in order are accepted within 6 hours if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.

20.Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.

21. Refund to your products is provided on your original payment method.

22. Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.

23. The following items can't be returned. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Digital downloads
• Items on sale

24. We offer free worldwide shipping with 1 to 3 business days for order processing. After the order dispatch, the estimated delivery time is 12 to 45 business days depending on your country or region.

25. We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.

Quantity

Quantity

Siberian Wrought Iron

Hand forged fireplace tongs, Wrought iron, Fireplace tools, Fire pit

Quantity

Quantity

Siberian Wrought Iron

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