Inspire Uplift Payment Policy

Inspire Uplift Payments allows buyers and sellers to use various forms of payment on and the mobile application of Inspire Uplift. The users of Inspire Uplift Payments can pay or accept payments through debit card, credit card, inspire Uplift Gift Card, Inspire Uplift Credit, Inspire Uplift Coupon, PayPal (where available), Apple Pay, Google Pay. This policy explains all of your rights and obligation while using Inspire Uplift Payments.

This policy is a crucial part of our Terms of Use. By using Inspire Uplift Payments, you agree to these policies and Terms of Use.

  • Accepting These Terms
  • Overview
  • Third-Party Services
  • Inspire Uplift's Rights and Responsibilities
  • Seller Rights and Responsibilities
  • Appointment of Inspire Uplift as Limited Payment Collection Agent for Sellers
  • Deposits
  • Recoupment
  • Payment Processing Fees
  • Reporting Obligations
  • Termination
  • Accepting These Terms

    The Inspire Uplift Payments Policy is about your rights and responsibilities when you use Inspire Uplift Payments for any of Inspire Uplift's services. In this policy, our website, mobile application, and all other services will be referred as Services. By using Inspire Uplift's services, you agree to the payment and all other policies.

    The policy is a legal contract between the user (you) and Inspire Uplift.

  • Overview

    Inspire Uplift allows sellers to take payments through credit and debit cards, Paypal services wherever they are available, transactions through Apple Pay and Google Pay. These transactions are credited into the seller's Payment account with Inspire Uplift and then deposited into the seller's authorized bank account. Inspire Uplift has the authority to remove or add payment methods in Inspire Uplift Payments services. We are only obliged to notify the seller about the changes where required by law.

    Inspire Uplift Payments is only accessible to sellers whose age is 18 years or older and have an approved Inspire Uplift Payments account.

    Sellers are expected to use Inspire Uplift Payments only for the sale of items that are listed on Inspire Uplift's services. Seller also is bound to dispatch the product once the payment has been cleared and can be seen in their payment account. If a seller is found using Inspire Uplift Payments for any other use and personal gain apart from selling at Inspire Uplift services, Inspire Uplift has the right to terminate the seller's Payments account or restrict his or her access to the account.

    Buyers can purchase items from Inspire Uplift's services by using any major credit or debit card that is accepted by Inspire Uplift, Inspire Uplift gift card, coupon or credit cards (only if they are acceptable and applicable), PayPal (subject to its access to different areas), Apple Pay and Google Pay. SeeInspire Uplift Gift Card, Coupons, and Credit Cards Policy.

  • Third-Party Services

    Inspire Uplift utilizes the services of third-party service providers to facilitate buyers and sellers in making payments, processing funds, currency exchange, identity verification, assessment of fraudulent processes, card processing, and other significant regulatory compliances.

    Inspire Uplift partners with Braintree and Hyperwallet and other licensed payment providers for services relating to card payments or paying the funds to sellers. The processing time and the type of third-party service you can use will depend on your location. If our provider finds your account has insufficient funds upon processing of purchase, Inspire Uplift has the right to contact you directly to seek payment.

    For managing payment processing, Inspire Uplift may share your personal or transactional information with third-party service providers.

    Inspire Uplift gift cards, credit, and coupons are subject to Inspire Uplift Gift Card, Coupons, and Credit Cards Policy.

    By using a third-party service provider, you will also be agreeing to their policies. For example, using PayPal, which is an independent third-party transactional service provider by PayPal Holdings, Inc. and is subject to PayPal User Agreement. Apple Pay is a third-party service provider provided by Apple Inc. and is subject to Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for users. Hyperwallet and Braintree are the services by PayPal that are used at Inspire Uplift so, their terms of service also are agreed upon if you take part in any service of Inspire Uplift.

    If it comes to Inspire Uplift's attention or we are notified about your store not following the policies of third-party service providers, we have the right to take action against you and your account and ensure that you comply with the service provider's policies. The actions include terminating the selling rights of your store, changing payment methods, canceling the transaction, among others.

  • Inspire Uplift's Rights and Responsibilities

    We have the right to change, give access or disable Inspire Uplift's Payment service at any time without notifying priorly. These Payments services are subject to Inspire Uplift's Terms of Use.

    As part of our security strategy, we have set transaction limits for both buyers and sellers. For example, we may set a limit of the maximum amount an order can be purchased or sold. We may also impose a limit on the total amount of transactions done during a given period of time. Inspire Uplift will not be liable to a seller if we do not proceed with any kind of transaction, including deposit or adjustments if it crosses the limit set by us. We will also not be liable to the seller if we allow the buyer to withdraw from any purchase or transaction.

    Inspire Uplift also has the right to refuse the use of its Payment Services to anyone at any time for any reason.

    If we feel that the transaction is a high risk, fraudulent, violates either the trade sanctions or simply the Inspire Uplift's Terms of Use, we have the right to decline that payment.

    Inspire Uplift may provide limited payment protection to sellers in case a buyer purchases products with an unauthorized or stolen credit card. You can learn more about our Seller Protection Program here.

    Inspire Uplift keeps the records of transactions linked with Inspire Uplift Payments. Any form of secured data is not transferred to sellers. Information like credit card numbers, bank account details are considered secured data. Sellers are only given information that is necessary for them to complete the order. Delivery address and a limited amount of buyer's account information are only provided to the seller. Privacy Policy of Inspire Uplift tells how we manage user information.

    Inspire Uplift will notify you about your use of our Payment services per our Electronic Communications Policy.

  • Seller Rights and Responsibilities

    • Use of Inspire Uplift Payments.If you live in a country where Inspire Uplift payments are available, you need to make your account for Inspire Uplift Payments. The only case when you do not need to make an account is when specified by Inspire Uplift. When you have Inspire Uplift Payment account, your store will be able to perform transactions through authorized credit and debit cards, PayPal, Google Pay, and Apple Pay. To set this account up and use it for transactional activities, you need to provide the required information and follow all the mandatory steps like verifying your bank account details. Without access to this information, we will not be able to pay you. To find information on how to upload account details click here. If you live in a country where Inspire uplift Payments are available, and you fail to provide all the necessary information, Inspire Uplift has the right to deny you access to our Services until you do so.
    • Payment Accounts.During the registration process, Sellers are supposed to provide valid and authentic information. They are also responsible for updating their account information if need be. Sellers are not allowed to impersonate any other person or business entity without being permitted by them. The unauthorized use of someone else's name is illegal. Sellers permit Inspire Uplift and authorized agents to verify the authenticity of information that the seller used while making the account. This is done by accessing public records and credit reports of the seller. The seller's information is authorized to ensure the credibility of the marketplace and minimize the risk of fraud, money laundering, terrorist financing, and violation of any trade sanctions.
      Payment accounts are only for people who are able to become a seller on Inspire Uplift Services and have an authorized or valid debit or credit card with Inspire Uplift unless they are not required to have such requirements.
    • Disputes. Sellers have to resolve any dispute with the buyer by directly contacting them or asking for assistance from the dispute management and refund tools available at Inspire Uplift Services. These should fall in line with Inspire Uplift's Seller Policy and Terms of Use. In case the dispute comes to Inspire Uplift support team, we reserve the right to refund the buyer on behalf of the seller. If a buyer submits a chargeback request, Inspire Uplift has the right to respond to the credit card companies of the seller on his or her behalf. The seller also agrees to provide any necessary information for such cases within 5 days of the request. Inspire Uplift also reserves the right to recoup the chargeback money of the buyer from the seller.
    • Communications. We will utilize our standard communication procedures to inform the sellers about information regarding transactions or any other payment information about Inspire Uplift Payments. We may use e-mail to connect with sellers.
    • Refunds.Refunds requests initiated by the buyer on the purchase of an item from Inspire Uplift Payments account may be started by utilizing refund functionality in the seller's payment account for a time period of 180 days after buying the product. The Inspire Uplift Payment platform does not offer refunds after 180 days from the date of purchasing. Any funds that Inspire Uplift pays to the buyer as a refund on behalf of the seller will be deducted from his payment account balance. If the payment account of the seller does not have enough money to pay Inspire Uplift, then it will be charged to the seller's card on the file or added to his payment account. Refunds issued by Inspire Uplift will be in the original form of payment and if that is not the case, then Inspire Uplift credit will be given. For full refunds after purchasing a product from Inspire Uplift coupons, the buyer will be refunded the amount he or she paid to buy the product, and Inspire Uplift will be funded the amount they contributed towards Inspire Uplift Coupons. For partial refunds regarding a purchase done with Inspire Uplift Coupons, funds will be given to both the buyer, and Inspire Uplift according to their amount spent on the purchase. Inspire Uplift has the right to refund a buyer and recoup those funds from the seller where the seller has either been refused services of Inspire Uplift because of non-compliance with Terms of use or has already overdue orders or is under Reserves as detailed in Section 7 ( Deposit). Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.
    • International Trade Law.You agree that your use of Inspire Uplift Payments will not involve any products, countries, indivduals, or entities that are prohibited by sanctions, embargoes, and legal regulations made by the US Department of Treasury's Office of Foreign Assets Control ("OFAC") or any other government agencies. Read our Sanctions Policy to know more.
    • Information on Cardholder Charges.Please be mindful that your card provider company or bank can charge you an extra fee for transactions with Inspire Uplift, including the cross-border fee. These fees are not charged by Inspire Uplift and are solely under the discretion of your bank or card-providing company. You can contact them for more details.
  • Appointment of Inspire Uplift as Limited Collection Agent for Sellers

    Each seller appoints Inspire Uplift as a temporary holding, settling, and receiving party of their payments. The payments that are received by Inspire Uplift will be settled to sellers. Seller agrees that if a buyer pays Inspire Uplift on behalf of the seller, the buyer's responsibility to pay for the product being purchased is fulfilled. Now it is up to Inspire Uplift that we settle the payment with the seller or not. If Inspire Uplift does not settle with the seller, the seller has no right to claim it from the buyer but can only recourse it against Inspire Uplift.

  • Deposits

    • Payment Account

      Funds from successful transactions will be displayed in the seller's payment account. Once the payments are either approved by Inspire Uplift or our Fraud Analysis Service provider, the transactions are then marked complete. Any refunds, adjustments, or payments received since the last payment day, all these pieces of information are updated in the seller's payment account and can be displayed for their convenience.

      Funds that can be viewed in the seller's payment account are the available funds and can be deposited into the seller's bank account. The conditions of the Reserve, hold and deposit delay as described in section B (Reserves, Holds, and Delays) must be met before the money can actually be withdrawn from the bank account or otherwise mentioned by the seller's bank.

      If you want to deposit less than the threshold limit set, then a deposit fee will apply to it. Section 9 covers details of the deposit fee. A minimum limit of the deposit is also applicable in different markets. Funds can only be deposited if they exceed the minimum limit set for the deposit.

    • Reserves, Holds, and Deposits

      In order to protect the Inspire Uplift service users and Inspire Uplift, we may take certain account and transactional level actions to minimize risk and maintain the integrity of our marketplace. The decisions about reserves, hold, and deposits resonate with the seller's ability to fulfill consistent orders by following all the policies of Inspire Uplift. These criteria are crucial for the safety of our users and also for our risk management. Inspire Uplift has the right to use reserves, holds, and deposits towards your account in any way we wish to.

      Reserves.A reserve is an amount kept in your account which is set for pending settlements. We place a reserve on your account if we consider your actions, your transactions, your account, or your business model a financial risk to us.

      When a reserve is applied to your payment account, it means that a certain percentage of your money will be held as a reserve for a limited period of time and will not be available for you to deposit in your bank just as the available funds can be. The reserve percentage is the amount from your account that you cannot disburse. The percentage of the Reserve is calculated by the risk level that your activities can bring for Inspire Uplift, and it helps in creating a threshold amount that is applied to your payment account while you are in the reserve state.

      Threshold amount applicable to your account

      The threshold amount is the number of mandatory funds for you to keep in your Payment account while being in Reserve before being able to disburse your money. It is also called the threshold reserve amount. It will maintain the reserve percentage for your payment account. So it can increase or decrease corresponding to the latest activity in your payment accounts like sales, refunds, and chargebacks, and the reserved amount released back to you. The Threshold Reserve Amount will also determine the funds that are available funds and can be disbursed in your bank account and the funds which are to be restricted in your Inspire Uplift Payment Account during your Reserve period. Funds that are more than the reserved amount are available for you to disburse in your bank account. Funds below the Threshold Reserve Amount are considered as a reserve and cannot be disbursed until the period of Reserve completes. If your reserve fund falls below the threshold reserve amount because of any charges, then funds from your next sales will be utilized to compensate for the funds being lesser than the Threshold Reserve Amount. You can view the funds available for disbursing and the funds retained as Reserve in your Payment Account. Reserve funds are kept to spend on expenses like chargebacks, refunds, and seller fees where Available funds are not utilized. The amount of funds left after spending on all of these expenses is released to be disbursed after the given time period. If a buyer opens a case against you and you don’t have enough available funds, then your reserve funds will not be released for you to disburse. Inspire Uplift utilizes a different set of criteria to assess the numbers of reserve funds necessary for your payment account. A few are mentioned below:

      • How long has it been that you are doing business on Inspire Uplift, and how long has it been since you made your first sale.
      • Details of sales you made, including their volume and average earning on those sales.
      • The extent of backlogs of orders at your store.
      • Delivery tracking facility available or not.
      • Types of products you sell.
      • Comparison of the number of buyers with cases opened.
      • Number of warning suspensions received.
      • Estimated delivery time.
      • Delivery status of active orders.

      Types of Account Reserves:

      A fixed reserve is a percentage of funds from your payment account at the time Reserve is placed on your account, which is to be held for a specific period of time. Both the percentage and the period of time differ for every case. Once the Reserve is applied to your account, the same percentage is held as Reserve from every sale you made. These funds will be utilized where chargebacks, refunds, and seller fee payments are due. Reserve funds are only released on a rolling basis after the Reserve period is passed, and if no other case by a buyer has started during the Reserve time. The funds above the threshold reserve can be disbursed by the seller as described in section 7A.

      For example, your Reserve is set at 30% for a period of 45 days. This means if you made a sale on day 1, 30% of the funds you made from that sale would be held in Reserve and be available for disbursing on the 46th day. Similarly, if you made a sale on the 4th day, 30% of the funds will be held in Reserve and will be made available on 49th day. If during the reserve period a chargeback, refund, or seller fee requires funds and your available funds are not enough, then the reserve funds will be utilized. A variable reserve is a percentage of the seller’s payment account balance determined by Inspire Uplift’s risk assessment team. A variable reserve percentage of a seller’s payment account balance (i) delayed before including it in the available funds for up to 180 days, (ii) deducted from seller’s payment account as a reserve for a period of 90 days. It can be placed in addition to the Fixed Reserve placed on a seller’s payment account. Account reserves are placed on a case-to-case basis and are reviewed from time to time.

      If the risk factors change and the risk assessment done by Inspire Uplift’s risk management team suggests the same about the seller, then Inspire Uplift can decrease the reserve percentage or completely remove it at their own discretion. It is also possible if the seller’s performance goes positive by reducing the number of cases against his store or improving the fulfillment rate of buyers. Inspire Uplift also has the authority and the right to increase the reserve percentage or reserve time period by reviewing the seller’s account as per the factors listed above. If the reserve conditions are changed due to risk assessment, then we will notify you about it.

      Holds and Delays. In some cases, there can be a delay in the transfer of payments to the seller’s payment account due to some issue at Inspire Uplift, our third-party service provider, or a seller’s bank. We’ll do our best to sort the matter out and communicate with the affected seller.

      If we believe that the actions of a seller may result in disputes with buyers, bring cases, cashback, and refunds, increase the risk of fraud and counterfeiting, then we have the right to hold and delay on seller’s payment account balance along with applying reserves on it.

      • A hold may be put on a specific transaction if there is any current investigation going on regarding it, for a shorter of: (a) 180 days after the estimated delivery date, or (b) completion of the ongoing investigation regarding the order or the seller’s actions.
      • Deposit delay is the number of days between the day a sale was made and the day its full amount was made available for the seller to withdraw. It can be from 0 to 180 days. A deposit delay is shown in the payment account of the seller and is applicable on all of his transactions.

        We also strive towards minimizing and avoiding delays. Please keep it in mind that Inspire Uplift is not responsible for reimbursing the expenses or refunding any fee during the time period of holding and delayed deposits.

    • Scheduled Deposits.Inspire Uplift instructs the payment partners to transfer funds into the seller’s Payment Account as Available Funds on a daily, weekly, fortnightly or a monthly basis. By going to the account settings, sellers can change the frequency of disbursements as per their choice. When a seller selects daily disbursements, he or she will be able to disburse payments daily if the funds are equal to or greater than the minimum disbursement threshold limit set. For daily disbursements, if the funds are less than $100 then a fee of $2.50 will be charged for the transaction. However, if the funds are greater than $100 then there will be no fee charged for the transaction. If a seller opts for any of the three disbursement options; weekly, bi-weekly, or monthly, then the disbursements will be made on every applicable Monday. The date of disbursement is referred to as the “Payment Date” in this policy. Deposits made in the seller’s bank account will almost take three to five business days from the date when Inspire Uplift initiated the deposit of funds. The actual time required for the deposit is determined by the processing speed of your bank.
      If the scheduled payment date comes on a non-business day, then it will automatically fall for the next business day from Monday to Friday. If a seller changes the frequency of disbursements and chooses daily disbursements, then his or her next deposit will be initiated on the next business day. If he or she chooses weekly, bi-weekly, or monthly, then the disbursement will be on the next Monday. When a seller changes his or her account details or sets up a new account, he or she has to wait for 5 days before requesting a deposit into your bank account. This 5 days wait is for security measures. Scheduled payment after changing account details will occur on the next payment date starting from the completion of 5 days waiting time period.
  • Recoupment

    • We have the right to reimburse payments from a seller under the following circumstances:
      • If a seller did not deliver the product or was in any way violating the terms mentioned in Section 5, Seller Rights and Responsibilities, Inspire Uplift has the right to reimburse the buyer from the seller.
      • We find out wrong or duplicate transactions related to a seller.
      • We get a chargeback from buyer’s credit card company for the amount of money a buyer purchased from seller’s store.
      • A seller violated the policies of Inspire Uplift.
    • We have the right to deduct reimbursements that the seller owes to Inspire Uplift by deducting it from any of his future payments, reversing credits back to seller’s payment account, or charging the expenses on seller’s credit card attached with the file or by seeking any legal way of reimbursing funds from the seller, including the use of third-party collection services. You authorize us to use any such measures to get reimbursed.
  • Payment Processing Fees

    Overview. Inspire Uplift charges a Payment Processing Fee for processing transactions through Inspire Uplift Payments. This fee is calculated as per the gross order amount, which includes delivery charges and taxes as well (if applicable). This fee will be visible in your Inspire Uplift payment account and will be deducted when the payment is marked complete. Inspire Uplift has the right to modify the Payment Processing Fee at our own free will. If your payments are below the minimum threshold, this fee will be payable by you. This fee is deducted from your Available Funds at the time of the deposit. If a buyer is credited in full or partial return, then the processing fee is recalculated according to the readjusted sale price. The difference between the original and the adjusted payment processing fee is applied to the refund fund credited back to the seller. Other applicable fees and the deposit fee (if the deposit is returned to the seller’s account) will be refunded to the seller’s payment account.

  • Reporting Obligations

    Internal Revenue Service regulations require that we file a Form 10099-K and report any unadjusted annual gross sales information regarding sellers in the US or getting paid in USD.

    If a seller exceeds 150 sales from his or her store regardless of their volume, he or she has to provide his taxpayer-identification information to Inspire Uplift. This ensures that sellers comply with all the terms.

  • Termination

    Sellers can terminate this contract and the use of their Inspire Uplift Payments by changing the settings in their Inspire Uplift account. Inspire Uplift can also terminate the seller rights of using Inspire Uplift Payments.

    After termination, the funds that are part of no dispute will be made available to the seller by transferring them to his or her bank account. Once you terminate your account, Inspire Uplift has the right to determine an amount and withhold it to cover any possible cashback, refund, or any other form of financial adjustments that the buyer claims to get from the seller's payment account for a period of 180 days. After this time period, we will disburse the payment left in seller’s payment account to his or her bank account.