At Izolin, we are committed to ensuring your complete satisfaction with our clothing items. If you find the need to return or exchange a product, or circumstances necessitate a refund or order cancellation, please adhere to the following guidelines:

Returns and Exchanges:
- We gladly accept returns or offer replacements free of charge for products with manufacturing defects.
- You may initiate a return or exchange within 10 days of receiving your order.
- Items must be unused, in their original condition, and with all attached tags.
- Contact our customer support team for return/exchange authorization before shipping the items back.
Refunds:
- Refunds will be processed within 3-5 business days of receiving the returned item.
- The refund will be issued to the original payment method.
Order Cancellation:
- Orders may be canceled within 12 hours of placement, before processing for shipping.
- To cancel an order, please contact our customer support team promptly.

To initiate the process according to our policies, please reach out to us at podinspireuplift@gmail.com . Attach a photo of the received product, including detailed shots as necessary. This information will assist us in investigating the issue and implementing measures to prevent similar errors in the future.

Upon receiving your email, our customer service team will thoroughly review your claim. If approved, we will promptly provide you with a replacement at no additional cost. For all other inquiries, contact us at the same email address, and our customer service team will assess your claim accordingly.

In the event of an approved claim requiring a return, we will provide you with the return address. Customers are responsible for covering the shipping costs associated with returns and exchanges. Please allow 3-5 business days for the refund to appear after receiving your return.

Please note that any unauthorized returns or items that are washed, worn, or damaged will not be eligible for a refund or replacement. In such cases, the item will be forfeited. We appreciate your understanding and cooperation to ensure a smooth and satisfactory shopping experience. Thank you for choosing Izolin!

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