Delivery Policy:

1. Delivery Method: All ebook purchases from ProLibrary will be delivered electronically through a download link or email.

2. Delivery Time: Upon successful completion of payment, customers will receive an immediate download link to access their purchased ebook. In case of any delay or technical issues, customers will be notified promptly and provided with alternative delivery methods or a revised timeframe.

3. Customer Information: Customers are responsible for providing accurate and up-to-date contact information, including their email address, to ensure smooth delivery of their purchased ebooks. ProLibrary will not be held liable for any delivery failures caused by incorrect customer information.

Return Policy:

1. Eligibility: ProLibrary offers a 30-day return policy for ebook purchases. To be eligible for a return, the ebook must not have been downloaded or accessed by the customer.

2. Return Process: Customers requesting returns must contact ProLibrary's customer support within the 30-day period, providing their order details and reason for return. Upon verification, customers will be issued a return authorization and instructions on how to proceed.

3. Refund: Once the returned ebook is received and verified, ProLibrary will issue a refund to the customer's original method of payment within a reasonable timeframe. Refunds will be made for the full purchase price minus any applicable fees or charges.

4. Exceptions: ProLibrary reserves the right to refuse returns if the ebook has been downloaded or accessed by the customer. Additionally, promotional or discounted ebooks may have different return policies, which will be clearly stated at the time of purchase.

5. Customer Support: For any queries or assistance regarding returns, customers can contact ProLibrary's customer support through email or phone. Our support team will be available to address any concerns and guide customers through the return process.

Note: This Delivery and Return Policy is subject to change. Customers are advised to review the policy at the time of purchase for any updates or modifications.

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