Delivery

We will always choose the most optimal route to deliver your order as quickly as possible. Ordered products will be delivered to the address in the Republic of Slovenia by POST of Slovenia.They will be delivered to destinations allowing us to bring our exceptional products to jewelry enthusiasts worldwide via Posta Slovenije, UPS, or another parcel delivery provider.

Delivery in the Republic of Slovenia is usually made on the next working day from the day of dispatch, but usually within three working days. Orders are generally dispatched on the first working day following the order confirmation, provided the purchase price is paid in full. As a rule, deliveries are made in the morning, so it is recommended that the user provides a delivery address where they can be reached in the morning.

If the delivery is unsuccessful, or if the user is absent at the time of delivery, the delivery service will leave a message informing the user of the unsuccessful delivery attempt, and the user can call the delivery service to arrange delivery or pick up the parcel at the nearest Post Slovenije office or another delivery provider.

In no case may the damage caused to the customer due to the loss or destruction of the parcel during transport exceed the value of the order.

The free delivery price is published in the order process of the products on the website and is subject to change occasionally.

The supplier accepts no liability for loss or damage to the product during the return of the product by post. Damage during the transportation is the responsibility of the carrier. Upon receipt of the shipment, the buyer notices that the package is physically damaged or shows signs of opening, or if the buyer can deduce from other signs that the goods in the parcel may be damaged, the buyer must immediately initiate a claim procedure with the Provider. We advise that the buyer take a picture of the closed damaged packaging and the damaged product.

Return policy

Withdrawal from the contract and return of goods, warranty, and material defects
The buyer considered a consumer under consumer protection law, has the right to return the products purchased in the online store (withdrawal from the contract) within 14 days of receipt, and the provider guarantees the purchase price refund. However, because we want you to have enough time to decide, we at ValentinsJewellery offer a 30-day return period.

The buyer exercises the right to withdraw from the distance sales contract by notifying the supplier within 30 days of the collection date of the products that they are withdrawing from the contract (notice of withdrawal) without having to give a reason for their decision. The period referred to in the preceding sentence shall begin on the day following the date of receipt of the product. The consumer may send the notice of withdrawal to the provider address or e-Mail

The buyer who withdraws from the contract must return the item to the seller undamaged and unchanged unless the thing is destroyed, damaged, lost, or reduced in quantity without the buyer is at fault. The consumer may not use the goods until the contract has been withdrawn. The consumer may inspect and test the goods to the extent strictly necessary to establish the factual situation.

Upon withdrawal from the contract, only the amount paid shall be refunded to the buyer's Bank Account or other means of payment if the buyer expressly requests. The complete charge received will be refunded to the consumer in a pre-agreed manner within 14 days of receipt of the withdrawal notice, provided that the provider has collected the returned goods or the buyer has provided proof that he has returned the goods.

The supplier shall be liable for material defects in the goods that become apparent within one year of being handed over to the buyer. The buyer may exercise its rights under the material defect if it notifies the supplier of the defect within two months of its discovery date.
The buyer may give notice of the defect to the supplier e-Mail

Quantity

Quantity

VALENTIN'S JEWELLERY

Sterling Silver Plate With Mother of Pearls

Quantity

Quantity

VALENTIN'S JEWELLERY

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